RETURNS POLICY
If you are not completely satisfied, you can return the product to us and we will either repair/replace it or credit your account provided that:
- it is undamaged and unused, with the original labels and stickers still attached;
- It is returned within 30 days of delivery to you or collection by you of the unwanted product.
EXCHANGES
Products can be exchanged for a different size provided that it is available at the same price as the product originally purchased.
PRODUCTS DAMAGED ON DELIVERY
Should a product be damaged at the time of delivery/collection, please notify us of such delivery/collection by emailing us: becominginitiative@gmail.co.za. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, replace the product as soon as possible or refund you if that is your preference.
DEFECTIVE PRODUCTS
We do our best to ensure that the products we deliver to you are of high quality and without defects.
The following will NOT be regarded as defects and will not entitle you to a return:
- damage arising from negligence, user abuse or incorrect usage of the product;
- faults resulting from normal wear and tear.
